Policies

Refund policy

Before the programme starts

If you change your mind before any coaching has been delivered, your deposit is refunded in full on request within 7 days of payment. Email ipersistcoaching@gmail.com and it is processed within 3 business days to the original payment method.

Once the programme has started

Payments are non-refundable. You are paying for a reserved coaching slot and delivered sessions, and spots are capped at five clients a month, so a cancelled slot cannot be resold mid-month.

Mid-term cancellation

The three-month term is a commitment both sides make upfront and is not refundable on request. If genuinely exceptional circumstances come up, email me and we work it out case by case.

Billing errors

If you are charged in error, or charged an amount you did not agree to, email ipersistcoaching@gmail.com and it is corrected and refunded in full within 3 business days.

Terms of service

1. Coaching begins only after a signed agreement and a completed Goal Clarity Worksheet.
2. The programme runs on a three-month minimum term at $500 USD per month.
3. A small deposit secures your spot. The remaining balance of month one is paid before the programme begins. Months two and three are invoiced monthly.
4. Access to calls, check-ins, and reviews is granted once payment clears, not before.
5. Weekly calls missed without 24 hours notice are not rescheduled. Consistency is part of the work.
6. iPersist provides accountability coaching. It is not therapy, medical treatment, or psychological care, and it is not a substitute for any of them.
7. Outcomes depend on the client's own action. No specific result is guaranteed.
8. Everything shared in check-ins and calls is treated as confidential and is not disclosed to anyone.
9. I may end the coaching relationship if a client is consistently dishonest in check-ins or unresponsive. Sessions already paid for in that month are still honoured.
10. All coaching is delivered remotely, by scheduled video call and online check-in forms. No physical goods are shipped. Clients are accepted internationally and all fees are quoted and charged in United States dollars.
11. These terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any dispute arising out of or in connection with them is subject to the non-exclusive jurisdiction of the South African courts. Nothing in these terms limits any mandatory consumer protection rights you may hold under the laws of your country of residence.

Privacy policy

Who is responsible

iPersist is run by Keanu Jardim, who is responsible for the personal information described in this policy. For anything relating to your information, including access, correction, deletion, or a complaint, email ipersistcoaching@gmail.com.

What is collected

Your name, email address, and the information you provide in the consistency audit form, daily check-in forms, and coaching calls.

Payment information

Payments are handled by a third party payment provider. No payment details are ever seen or stored by iPersist.

How it is used

Solely to deliver and bill for coaching. Check-in data and call notes are kept privately to track your progress across the term. Your information is not used for automated decision making or profiling.

Where it is held

Form responses and progress records are stored in Tally and Notion. These providers process the information on the instruction of iPersist only.

How it is protected

Access is restricted to iPersist alone, through password protected accounts. If a breach ever affects your information, you and the Information Regulator will be notified as soon as reasonably possible after it is discovered.

Cookies and tracking

This site sets no cookies and runs no analytics or advertising trackers. Fonts are loaded from Google Fonts, which receives your IP address as part of serving them.

What is never done

Your information is never sold, rented, or shared with any third party for marketing purposes.

How long it is kept

For the duration of your programme and for 12 months afterwards, then deleted, unless you ask for it sooner.

Your rights

You may request a copy of the information held about you, ask for it to be corrected or deleted, withdraw your consent, or object to how it is being processed. Email ipersistcoaching@gmail.com and your request is actioned within 30 days.

Complaints

This policy is maintained in line with the Protection of Personal Information Act, 2013 (POPIA). If you are not satisfied with how a request has been handled, you may lodge a complaint with the Information Regulator of South Africa.